Refund Policy

This policy explains how billing, cancellations and refunds work for FaceSwap AI premium subscriptions.

1. How Billing Works

All subscriptions are purchased and billed through Google Play or the Apple App Store - not directly by us. We never see or store your payment details.

Subscriptions renew automatically at the end of each period until you cancel.

2. Free Trials

Where a free trial is offered, it automatically becomes a paid subscription when it ends unless you cancel before the trial period is over. Cancelling during the trial keeps your access until the trial ends and prevents any charge.

3. Cancelling

You can cancel at any time:

• Android: Google Play app → profile icon → Payments & subscriptions → Subscriptions → FaceSwap AI → Cancel.
• iOS: Settings → your name → Subscriptions → FaceSwap AI → Cancel Subscription.

Cancelling stops future renewals. Your premium access continues until the end of the period you have already paid for.

4. Refunds

Because purchases are processed by the app stores, refunds are handled under their policies:

• Google Play: request a refund at play.google.com or through Google Play support.
• Apple: request a refund at reportaproblem.apple.com.

The store makes the final decision on refund requests.

5. When We Will Help

If you were charged because of a technical fault on our side - for example, premium features did not unlock after a successful payment - contact us and we will investigate and support your refund request with the store.

We generally cannot offer refunds for a change of mind after a period has begun, or for unused portions of a period.

6. Service Interruptions

If a prolonged outage on our side prevents you from using premium features, contact us and we will look at extending your subscription or supporting a refund request.

7. Contact

Billing questions: support@faceswapai.app. Please include the email address on your account and the approximate purchase date.